Which countries do you ship for the products?
Currently, we only ship to Australia.
When will you process my order？
Orders will be processed within 3 business days. We will confirm the fabric, color, size, and other necessary details with you. Once you confirm every detail of your order, our factory will start production.
How long does it take to ship my order?
The production will take 7-30 business days, depending on the color, material, and size that you choose. Once the production is complete, we will arrange for shipping.
How long does delivery usually take?
Your order will be in transit from our factory, and the lead time may be about 7-30 business days, depending on your delivery location. Please note your shipment tracking may not show any progress or movement during transit. Once your order arrives at your local delivery hub, and the delivery route has been established, you will be contacted by our final mile delivery partner to schedule a delivery appointment. Due to the current extreme demand for shipping, transit times may be further delayed.
*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 30 business days.
How can I track my order?
Consult customer service to keep you updated.
How to calculate the freight？
We're sorry that our platform won't calculate the delivery fee automatically, so all the products show free shipping. The shipping cost will vary according to the address, furniture size and service required, please contact customer service for the exact amount, we will base on the billing standards of mainstream logistics companies and will not charge extra service fees, if a refund is made due to the lack of prior consultation on shipping costs, the customer will bear the handling fee.
The delivery fee refers to routine delivery. We only deliver to the nearest curb to your address, like outside your house or apartment. If you need white glove service (moving into the room or unpacking, etc.), please inform us in advance or negotiate the fee with the logistics company (we will not actively ask the customer).
NOTE: If you don’t receive our Customer Service team’s response for an extended period (24 hours on weekdays, 48 hours on weekends), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.
Please ensure all delivery information is correct. If there is incorrect or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
If the customer has additional requirements but has not communicated in advance, the delivery of the goods fails due to personal reasons and needs to be re-delivered, then the freight needs to be re-paid.
After the goods arrive at the warehouse in Australia, our company will contact the customer in time to make an appointment for delivery. We provide free storage for three days. If the delivery time is too long, additional storage costs will occur. If the delivery fails or needs to be delivered again due to the customer's temporary cancellation, sudden not at home, etc., the customer will bear the additional delivery costs.