What kinds of furniture do you offer?
We specialise in modern and luxury:
- Sofas & modular sectionals
- Beds & upholstered bed frames
Our collection focuses on contemporary design, comfort, and statement pieces suited to modern Australian homes and designer interiors.
Are your sofas comfortable?
Yes — our sofas are designed with a balanced medium-soft comfort level that suits most customers and everyday living.
However, comfort is subjective and can vary depending on:
- Personal preference
- Sitting habits
- Body type
- Desired level of support
Some customers prefer a softer lounge-style feel, while others prefer firmer support.
If you have specific comfort preferences, such as:
- Softer seating
- Firmer cushioning
- Deeper seats
- Additional support
Please let our team know before placing your order. We will recommend the most suitable option for your needs.
To help customers make informed decisions, we provide:
- Real product photos
- Detailed dimensions
- Close-up fabric videos
- Material previews where available
Will the colour look exactly the same in real life?
Due to lighting, photography, monitor settings, and fabric texture, slight colour variations may occur between on-screen images and the actual product.
However:
- We aim to present colours as accurately as possible
- Real product photos and videos are provided whenever available
- Final products closely match the approved reference materials
For customers who are highly particular about colour tones, we recommend contacting our team before ordering for additional photos or videos under natural lighting.
How do I know if the furniture will fit my space?
We strongly recommend measuring your space carefully before placing an order.
Each product page includes detailed dimensions to help you plan:
- Width
- Depth
- Height
- Mattress compatibility (for beds)
Please also check:
- Doorways
- Hallways
- Stair access
- Elevators
- Apartment loading dock requirements
If needed, our team can assist with layout suggestions or help confirm sizing suitability based on your floor plan or room dimensions.
How much is shipping?
Shipping costs are calculated individually based on:
- Delivery location
- Furniture size and weight
- Delivery service selected
- Accessibility requirements
As many of our products are oversized or custom-made, we do not offer flat-rate shipping.
We work with professional furniture logistics providers across Australia and follow standard carrier pricing without hidden handling fees.
Please contact our customer service team for an accurate delivery quote.
How long does delivery take?
Ready-Made Pieces
Ready-made items are usually dispatched within 48 hours.
Custom-Made Pieces
Custom furniture is made to order and typically requires:
- Production time
- International shipping
- Customs processing
- Local Australian delivery scheduling
Estimated total turnaround time is generally 6–12 weeks depending on:
- Product specifications
- Delivery location
- Shipping schedules
Deliveries to Tasmania (TAS), Northern Territory (NT), regional Western Australia (WA), and remote South Australia (SA) may require additional transit time due to carrier scheduling.
For more details, please refer to our Shipping & Delivery Policy.
What happens if my item arrives damaged?
All products are quality-checked before dispatch and carefully packaged for transport.
If your order arrives damaged:
- Please inspect the goods immediately upon delivery
- Take clear photos and videos of the issue
- Contact our customer service team within 3 business days
Our team will review the issue and provide an appropriate solution, which may include:
- Replacement parts
- Repair
- Product replacement
- Other reasonable resolutions where applicable
We strongly recommend inspecting all items carefully before signing for delivery.
Why don’t you accept returns for change of mind?
Most of our furniture is custom-made specifically for each order, which means products are not mass-produced or stocked like standard retail items.
Once production has commenced:
- Materials are allocated
- Manufacturing begins
- Shipping arrangements are scheduled
Because of this, we are unable to resell many custom configurations and therefore cannot offer change-of-mind returns.
To help customers purchase confidently, we provide:
- Detailed specifications
- Real product imagery
- Videos
- Customer support before ordering
We encourage customers to contact us with any questions before purchasing so we can help minimise uncertainty.
Is Luxxi Home a trustworthy brand?
Yes — we are a professional furniture business specialising in modern and luxury sofas and beds for the Australian market.
We focus on:
- High-quality craftsmanship
- Carefully selected materials
- Custom furniture production
- Professional customer support
- Modern designer-inspired furniture
Our products are manufactured with attention to detail and undergo quality inspections before dispatch.
We also provide:
- Real product photos and videos
- Production and shipping updates
- Delivery tracking assistance
- Ongoing customer support after purchase
Many of our customers include homeowners, interior designers, studios, and furniture retailers looking for unique modern furniture pieces.
Can I view your products in a physical showroom?
Currently, we operate primarily online.
However, we provide:
- High-quality product photography
- Real product videos
- Detailed descriptions
- Close-up fabric previews
to help customers make informed purchasing decisions from the comfort of home.
What payment methods do you accept?
We accept:
- PayPal
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Afterpay
Can I modify my order after placing it?
Please contact us as soon as possible if changes are required.
We will do our best to accommodate modifications before production begins. Once production has commenced, changes may:
- Not be possible
- Incur additional costs
- Extend production timelines
Do you ship internationally?
Yes. While we primarily serve Australia, we can arrange international delivery to selected countries upon request.
Please contact us at:
service@luxxihome.com.au
for international shipping enquiries.
How can I contact customer support?
You can contact our team via:
- Email: service@luxxihome.com.au
- Website live chat
Our customer support team is available to assist with:
- Product enquiries
- Shipping updates
- Order support
- After-sales assistance