We take your privacy seriously. This privacy statement explains how Luxxi Home(collectively referred to as “we,” “us,” or “our”) collect, use, share, and process your information.
Collection and Use of Personal Data
Personal data refers to information that can be used to identify you, either directly or indirectly. This includes both identifiable data and anonymous data linked to identifiable information. However, personal data does not include information that has been irreversibly anonymised or aggregated, making it impossible for us to identify you, whether on its own or in combination with other information.
Promoting Safety and Security
We adhere to the principles of legality, legitimacy, and transparency. We use and process the minimum amount of data necessary for a limited scope of purposes, implementing technical and administrative measures to ensure data security. We use personal data to verify accounts and user activity and to promote safety and security. This includes monitoring for fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. This process is based on our legitimate interest in ensuring the safety of our products and services.
Here is an overview of the types of personal data we may collect and how we may use it:
What Personal Data We Collect
ⅰ. Data you provide:
We collect the personal data you provide when using our products and services or interacting with us. This includes when you create an account, contact us, participate in an online survey, or use our online help or chat tool. If you make a purchase, we collect data related to the transaction. This data includes payment information, such as your credit or debit card number and other card details, as well as account and authentication information, and billing, shipping, and contact details.
ⅱ. Data about use of our services and products:
When you visit our website or application, we may collect data about the type of device you use, your device's unique identifier, its IP address, your operating system, and the type of Internet browser you use. We also collect usage information, diagnostic information, and location information from the computers, phones, or other devices on which you install or access our products or services. When available, our services may use GPS, IP addresses, and other technologies to determine a device's approximate location to help us improve our products and services.
How We Use Your Personal Data
Typically, we use personal data to enhance and innovate our products and services, maintain communication with you, tailor advertisements and services to your preferences, and to protect both our interests and the interests of our customers.
ⅰ. Providing, improving, and developing our products and services:
We use personal data to enhance our ability to provide, improve, and develop products, services, and advertising. This includes employing personal data for activities such as data analysis, research, and audits, all of which are rooted in our legitimate interest in delivering quality products and ensuring business continuity. When you participate in contests or promotions, we may use the personal data you provide to manage those activities. Specific rules may apply to these activities, detailing how personal data is used, so we encourage you to review them thoroughly before participating.
ⅱ. Communicating with you:
With your explicit consent, we may use personal data to send you marketing communications regarding our products and services, to communicate about your account or transactions, and to inform you about our policies and terms. If you prefer not to receive marketing emails, you can opt out by contacting us. We also use your data to process and respond to your inquiries when you reach out to us. With your explicit consent, we may share your personal data with third-party partners who may send you marketing communications about their products and services. Additionally, with your explicit consent, we may use personal data to personalise your experience with our products and services on our platforms and third-party websites and applications, and to assess the effectiveness of our promotional campaigns.
NOTE: For any of the uses of your data described above that require your prior express consent, please be aware that you can withdraw your consent at any time by contacting us.
Definition of "Cookies"
Cookies are small pieces of text used to store information on web browsers. They are widely used to store and retrieve identifiers and other details on computers, phones, and other devices. Additionally, we use other technologies such as data stored on your web browser or device, identifiers linked to your device, and similar software for comparable purposes. Throughout this Cookie Statement, we collectively refer to these technologies as ‘cookies’.
Use of Cookies
We use cookies to enhance, protect, and refine our products and services. This includes personalising content, delivering and measuring advertisements, analysing user behaviour, and ensuring a secure browsing experience. Please be aware that the types of cookies we use can vary based on the specific websites and services you interact with.
Disclosure of Personal Data
We share certain personal data with strategic partners who work with us to deliver our products and services or assist us in marketing to customers. This personal data is shared solely to provide or enhance our products, services, and advertising; it will not be shared with third parties for their independent marketing purposes without your prior express consent.
Data Disclosure or Storage, Transfer, and Processing
ⅰ. For the purpose of reasonable implementation or application of this article:
We may share personal data with our affiliated companies. In the event of a merger, reorganisation, acquisition, joint venture, assignment, spin-off, transfer, sale, or any other business transition, including bankruptcy, we may transfer personal data to the relevant third party. Additionally, we may disclose personal data if we believe in good faith that it’s necessary to protect our rights, seek legal remedies, enforce our terms and conditions, investigate fraud, or ensure the safety of our operations and users.
ⅱ. Legal compliance and security or protection other rights:
We may be required to disclose personal data due to laws, legal processes, litigation, or requests from public and governmental authorities, both within and outside your country of residence. Additionally, we may disclose personal data if we determine it is necessary or appropriate for national security, law enforcement, or other significant public issues.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You can also restrict or object to further processing of your data at any time. Additionally, you have the right to receive your data in a structured, standard format. If you believe that your personal data has been processed in a way that does not comply with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority.
To protect your privacy and security, we may need to verify your identity before fulfilling your request to access or modify your personal data. In certain circumstances, applicable laws or regulatory requirements may allow or require us to refuse to provide or delete some or all of your personal data that we hold. If you have any questions or wish to exercise your rights, please contact us. We will respond to your request within a reasonable timeframe, and in any case, within 30 days.
Third-Party Websites and Services
When customers link to third-party websites that are affiliated with us, we do not assume responsibility for their privacy policies, as they are governed by the third party's own policies. Our website, products, and services may feature links to third-party websites, products, and services, or provide access to them. We do not endorse or control these third-party sites, and we are not responsible for their privacy practices or the content they provide. This Privacy Statement applies exclusively to data collected by us through our own products and services. We recommend reviewing the privacy policies of any third party before using their websites, products, or services.
Data Security, Integrity, and Retention
We implement reasonable technical, administrative, and physical security measures to protect your data and prevent unauthorized access and ensure its proper use. We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
Changes to this Privacy Statement
We may update this Privacy Statement periodically to reflect new technologies, industry practices, and regulatory requirements, among other factors. Your continued use of our products and services after the effective date of the updated Privacy Statement signifies your acceptance of the changes. If you do not agree with the revised Privacy Statement, please stop using our products or services and contact us to close any accounts you have created.