Delivery Time
Custom-Made Pieces
All custom-made furniture is produced to order and carefully prepared before dispatch.
Estimated production time is typically 4–8 weeks, followed by international shipping, customs processing, and final local delivery within Australia.
Once the shipment arrives in Australia, please allow approximately:
- 5–7 business days for port processing and container unpacking
- Up to 3 business days for local carrier collection and delivery scheduling
Estimated delivery times after local dispatch are as follows:
- Metro Sydney: 2–5 business days
- Metro Melbourne: 5–8 business days
- Metro Brisbane: 7–10 business days
- Metro Adelaide: 7–10 business days
- Metro Perth: 12–16 business days
- Regional Areas: 7–18 business days
Remote & Limited-Service Areas
Deliveries to certain locations, including:
- Tasmania (TAS)
- Northern Territory (NT)
- Regional Western Australia (WA)
- Remote South Australia (SA)
may require additional transit time due to limited carrier schedules and regional freight servicing arrangements.
As some deliveries are completed through consolidated transport routes, shipping and final delivery timeframes may occasionally exceed the standard estimates listed above.
The estimated total turnaround time for custom-made orders is approximately 6–12 weeks, depending on the product specification, shipping schedules, customs clearance, and delivery location.
Please note that delays may occasionally occur during peak periods, public holidays, adverse weather conditions, port congestion, or other circumstances outside our control.
Custom-made orders cannot be cancelled once production has commenced.
Ready-Made Pieces
Ready-made items are dispatched within 48 hours.
Estimated delivery times are as follows:
- Metro Sydney: 2–5 business days
- Metro Melbourne: 5–8 business days
- Metro Brisbane: 7–10 business days
- Metro Adelaide: 7–10 business days
- Metro Perth: 12–16 business days
- Regional Areas: 7–18 business days
Deliveries to Tasmania (TAS), Northern Territory (NT), regional Western Australia (WA), and remote South Australia (SA) may require additional transit time.
Please note that all delivery timeframes are estimates only and may vary depending on carrier availability, item size, weather conditions, and unforeseen logistics delays.
Order Tracking
For updates regarding your order status, please contact our 24/7 customer support team. We are always happy to assist with delivery enquiries and shipment updates.
Important Notice
If you do not receive a response within:
- 24 hours on weekdays, or
- 48 hours on weekends
please check your spam or junk folder, as our emails may occasionally be filtered by your email provider.
Delivery Fees
Due to the custom-made nature of our furniture, delivery costs vary depending on:
- Product size and weight
- Delivery location
- Selected delivery service
As a result, we are unable to provide a standard shipping rate. Please contact our customer support team for an accurate delivery quote.
We follow the billing standards of major logistics providers and do not apply hidden handling or processing fees.
Delivery Service Options
By default, all orders are shipped using Basic Delivery.
Additional premium delivery services are available for an extra fee per shipment. Please contact us before dispatch if you would like to upgrade your delivery service.
Basic Delivery
Your order will be delivered to the nearest accessible curbside or ground-floor entrance at your address.
This service does not include:
- Delivery inside the home
- Unpacking
- Assembly
- Packaging or rubbish removal
Room of Choice (ROC) Delivery
Your items will be delivered to your preferred room within your home.
This service does not include:
- Unpacking
- Assembly
- Packaging or rubbish removal
White Glove Delivery
Our premium White Glove service includes:
- Delivery to your room of choice
- Unpacking
- Furniture assembly
- Removal of packaging and associated rubbish
Holding or Delaying Shipments
If you require your order to be held for an extended period, please inform us when placing your order. Complimentary storage may be arranged where possible.
For short-term delays:
- Shipment holds are available for up to 3 days free of charge
- Hold requests must be made within 24 hours of your order being prepared for dispatch
If no hold request is received within this timeframe, the shipment may proceed as scheduled, and any later changes may incur additional fees.
Storage fees may apply for holds exceeding 3 days.
Delayed Shipments & Delivery
While we work closely with our logistics partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.
We reserve the right to reschedule deliveries when necessary. Specific delivery dates and delivery times cannot be guaranteed.
We are not liable for any loss, inconvenience, delay-related costs, or damages arising from shipping or delivery delays.
Authority to Leave (ATL)
You may request an Authority to Leave (ATL) before your order is dispatched. This authorises the delivery driver to leave your items at your property if no one is available to receive them.
By selecting ATL, you confirm that:
- A safe and secure location is available for delivery
- You accept full responsibility once the goods have been delivered
We are not responsible for any loss, theft, or damage to goods after delivery under an ATL request.
Missed or Failed Deliveries
Our delivery partners will contact you to arrange a delivery time slot.
If no one is present during the confirmed delivery window, the driver will wait for up to 15 minutes before departing.
Undeliverable orders may be returned to the warehouse and could incur:
- Redelivery fees
- Additional handling charges
- Storage fees
We will contact you to arrange the next available delivery date.
Incorrect Delivery Address
Please ensure your delivery address is accurate and complete before dispatch.
Orders that cannot be delivered due to an incorrect or incomplete address will be returned to the warehouse. Additional delivery charges will apply to resend the order to the correct address.
We will contact you to arrange redelivery once the shipment has been returned.